Contents

• 1. Overview of Electronic Commerce

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  Introduction, The Scope of Electronic Commerce, Definition of E-commerce, E-Commerce and The Trade Cycle, Electronic Market and Trade Cycle, Electronic Data Interchange (EDI) and Trade Cycle, The Internet Commerce and Trade Cycle, Drivers of E-commerce, Advantages and Limitations of E-commerce, Advantages, Limitations/Drawbacks, Summary, Review Questions.
   
  2. Electronic Commerce and Market

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  History of Electronic Commerce, Forces Behind Electronic Commerce, Electronic Commerce Industry Framework, Types of Electronic Commerce, Inter Organizational Electronic Commerce, Intra Organizational Electronic Commerce, Consumer to Business (C2B) Electronic Commerce, Intermediaries and Electronic Commerce, Summary, Review Questions.
   
  3. The Network Infrastructure for E-Commerce

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  Meaning of I-Way, Market Drivers of I-Way, Understanding the Requirements and Demands, The I-way Infrastructure and Strategic Alliances, The I-way Elements/Components, Infrastructure Network Access Equipment, The “Last Links (Miles)”: Local Network (Roads) and Access Networks (Path), Telecom Linked Last Mile, Structure of Indian Telecommunication Industry, Telephone Companies, Broadband to the Loop (Video-Dial Tone) Strategy, Cable TV Based Network Last Mile, The Radio Based Wireless Last Mile, Wireless Growth Factors, Cellular Network Infrastructure, The Specialized Mobile Radio System, The Mobile Data Networks, The Commercial Online Service Based: The Last Mile, Growth and Applications, The Microsoft Network Application, The Global Information Distribution Networks, Government and Public Issues Related to the I-way, Summary, Review Questions.
   
  4. Mobile Commerce

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  Introduction, M-commerce: The General Understanding, Advantage of M-commerce, History of M-commerce, M-commerce Versus E-commerce, Driving Forces of M-commerce, Challenges, Some Examples of M-commerce, Mobile Computing Application Issues-Taking Measure, Technical Design, Network Design, The Capacity Planning & Response Time Calculations, Data Compression Considerations, System Availability Design, Security Issues, Application of Mobile Computing, The Future of M-commerce, Security Issues, Characteristics of Wireless Vs. Wired, Move from 2G to 2.5G to 3G to 4G Networks, Products and Services Available in M-commerce, Wireless Application Protocol (WAP), WAP Architecture, WAP Technology, Mobile Devices, Introduction, Device Overview, Input Mechanisms, Keypad Input, Pen-Based Input, Key Board Input, Voice Input, Mobile and Wireless Devices, Summary, Review Questions.
   
  5. Network Security

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  Introduction, Brief Introduction to TCP/IP, Basic Concept, TCP Segment Format, IP Datagram Format, Client-Server Network Security, Methods for Protection of Client Serves Network, Emerging Client-Server Security Threats, Software Agents and Malicious Code Threat, Threats to Servers, Protecting the Environment, Firewalls and Network Security, Introduction, Types of Firewalls, Firewall Configurations, Demilitarized Zone (DMZ) Networks, Limitations of Firewall, Summary, Review Questions.
   
  6. Concepts of Security

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  The Need for Security, Security Approaches, Security Models, Security Management Practices, Principles of Security, Confidentiality, Authentication, Integrity, Non-repudiation, Access Control, Availability, Cryptographic Techniques, Plain Text and Cipher Text, Encryption and Decryption, World Wide Web and Security, Introduction, Netscape’s Secure Sockets Layer, S-HTTP (Secure Hypertext Transport Protocol), Security and Online Web-based Banking, Elements of the Security Architecture, Data Encryption, Firewalls, Trusted Operating System, Encryption and Transaction Security, Secret-Key Encryption, Public-Key Encryption, Digital Signatures, Digital Certificates, Implementation and Management Issues, Hardware Versus Software Implementation, Key Management, Complying with Export Rules, Other Business Issues, Legal Issues, Secure Socket Layer (SSL), Introduction, The Position of SSL in TCP/IP Protocol Suite, Secure HyperText Transfer Protocol (SHTTP), Virtual Private Network (VPN), Introduction, VPN Architecture, Summary, Review Questions.
   
  7. Electronic Payments

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  Overview of Electronics Payments, Types of Electronic Payment Systems, Banking and Financial Payments, Retailing Payments, On-line Electronic Commerce Payments, Digital Token-Based Electronic Payment Systems, Electronic Tokens are of Three Types, Electronic Money, Analyzing the Cash, Checks, Electronic Credit Cards, Essential Requirement of Electronic Payment, Secure Electronic Transaction (SET), SET Participants, The SET Process, The Electronic Payment Media, Credit/Debit/Smart Cards Based EPS, Issues and Implications Regarding EPS, Summary, Review Questions.
   
  8. Personal Finance, Online Banking, Home Management

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  Introduction, Personal Finance and Home Banking, Definition of Online Banking/Internet, Online Banking Process, Issues and Challenges of Online Banking, Business perspective, Technology Challenges, Virtual bank For Virtual Customers, Emerging Financial Instruments, Summary, Review Questions.
   
  9. Electronic Data Interchange (EDI)

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  Introduction to EDI, EDI Definition, The Benefits of EDI, EDI Example, Summary, Review Questions.
   
  10. EDI and Business

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  Introduction, Organizations that Use EDI, EDI Trading Patterns, Hubs and Spokes, Overlapping User Communities, Differing Patterns of EDI Trade, Co-operative User Communities, EDI Transactions, EDI Trade Exchanges, Alternative EDI Trade Cycles, EDI Adoption and EDI Maturity, Business System Evolution, EDI Maturity, IOS and Industry Sector Organisation, IOS, EDI and Internal E-commerce, Summary, Review Questions.
   
  11. Legal Requirements and Ethical Issues of E-commerce

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  Introduction, Ethical Issues, Definition of Ethics, Major Threats and Challenges to Ethics, Improving Ethical Climate, Code of Ethics and Tools, The Privacy, Legal Issues, The Issue of Liability, Tort Law on the Net, Website: Product or Services, Warranties, The Designers Liability, The User’s Liability, Copy-rights, Trademarks and Trade Names, Taxation Issues, Cyber Jurisdiction, Web Linking and Domain Name Disputes, Guidelines for Domain Names & Trademarks, Encryption and Decryption Laws, Summary, Review Questions.
   
  12. Supply Chain Management

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  Introduction, Supply Chain Management Fundamentals, Pull Versus Push Supply-Chain Models, Elements of Supply Chain Management, Integrating Functions in a Supply Chain, Managing Retail Supply-Chains, The Order Management Cycle (OMC), Software Interfaces in Order Fulfillment, Summary, Review Questions.
   
  13. Customer Relationship Management

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  Introduction, Definition of Customer Relationship Management, CRM Process Framework, CRM is an Iterative Process, The CRM Market Arena, Broad Areas of CRM, Strategy, Skill Sets, Technology, Tactics, Processes, Elements of CRM, Architecture of CRM, Architectural Elements of CRM Solution, The Customer’s Information Repository, Campaign Management, Event Triggers/Business Logic and Rules Repository, Decision Support Systems (DSS), Higher Level Statistical Analysis, Forecasting and Planning Tools, True Channel Management, Work Flow Management, Collateral Management, Electronic CRM, Technology Application of CRM, A Strategic Framework, Customer Insight, Electronic Point of Sale (EPoS), Sales Force Automation, Call Centers, Customer Service/Help Desk, Integration of CRM with ERP, Establishing Customer Contact, Customer’s Experience, CRM Development Cycle, Understand and Differentiate, Development and Customize, Interact and Deliver, Acquire and Retain, Prioritizing the Changes, Creating an Action Plan, Measuring Success, CRM Implementation Issues, Summary, Review Questions.
   
  P. Papers